Sankra Privacy Policy

Introduction and scope in Canada

This Privacy Policy explains how Sankra may collect, use, disclose, store, and otherwise process information relating to individuals who access or use its online gambling platform. It applies to the website, account services, games, payment-related functions, customer support, and associated features made available through the platform. It also describes choices that may be available to users concerning their information.

This policy is intended for users accessing the platform in Canada. It should be read together with any notices presented when information is collected and any applicable platform terms. Where a separate notice addresses a particular activity, that notice may provide additional details. If the way information is handled changes, Sankra may update this policy as described below.

Sankra offers online casino entertainment, including slots, table games, and live casino experiences. Use of these services may involve account registration, identity or age verification, payment activity, game participation, and communications with support. The information involved depends on the features used and the circumstances of the interaction. This policy does not guarantee that every listed category is collected in every case.

Types of information collected

The information collected may include information that identifies a user directly, information associated with an account, technical information about a device or connection, and information that a user chooses to provide.

Personal and account information may include a name, date of birth, contact details, country or region of residence, account credentials, and information submitted during registration or account maintenance. Where necessary for account administration, security, eligibility assessment, or verification, Sankra may request documents or other information that helps confirm a user’s identity, age, or other relevant details. Users should provide only information requested through the platform’s applicable processes.

Transaction and activity information may include records of deposits, withdrawals, payment method details, transaction status, and account balance activity. Sankra may receive relevant payment information from payment service providers or other parties involved in processing a transaction. The information available to Sankra may differ according to the payment method and the provider’s processes. Game-related information may include games accessed, session dates and times, wagers, results, and use of account features.

Technical and usage information may include internet protocol address, device and browser characteristics, operating system, language settings, approximate location derived from technical data, access dates and times, pages or functions viewed, and information about errors or platform performance. Sankra may also collect identifiers associated with cookies or similar technologies, subject to the settings of the platform and the user’s device.

Voluntary information includes information a user provides when contacting support, completing a form, responding to a survey, submitting feedback, or otherwise communicating with Sankra. Such communications may contain personal information and may be retained to respond to the request, maintain records, or address a related account matter.

How information is used

Sankra may use information to create and administer accounts, provide access to games and platform functions, process transactions, maintain account records, and respond to user requests. Information may be used to verify identity, age, account ownership, or transaction details where this is reasonably necessary for the relevant service or for security purposes.

Information may also be used to operate, maintain, and improve the platform; diagnose technical issues; protect account integrity; detect suspicious, unauthorized, or potentially fraudulent activity; and enforce applicable platform terms. Game and transaction records may be reviewed to support accurate account administration and the resolution of disputes or inquiries.

Sankra may process information to meet relevant legal, regulatory, security, and recordkeeping requirements that apply to its operations. This may include responding to lawful requests, preventing prohibited conduct, and supporting responsible operation of gambling services. The specific requirements applicable to a particular user or activity may depend on the circumstances.

Where a user contacts customer support, information may be used to verify the account, understand the request, provide assistance, and keep a record of the interaction. Information may be used for other purposes where the user has been informed of that purpose or where otherwise permitted by applicable requirements. Sankra does not describe this policy as a promise that information will be used only for the examples listed; processing may also be necessary for related and compatible operational purposes.

Cookies and tracking technologies

Sankra may use cookies and similar technologies, such as local storage or device identifiers, to support the operation of the platform. These technologies may help maintain a session, remember preferences, support account security, understand platform performance, and identify technical faults.

Some technologies may be provided or enabled by third parties whose services support platform functions. Depending on their configuration, they may collect technical information about a device or interaction with the platform. Their handling of information may be subject to their own privacy notices and practices.

A user may be able to manage cookies through browser or device settings. Disabling or restricting certain technologies may affect the availability or operation of some platform functions, including account access or preferences. The controls available depend on the browser, device, and platform features in use. This policy does not specify a particular cookie inventory or retention period where those details may vary.

Data sharing and disclosure

Sankra may disclose information to service providers that support its operations, such as providers involved in hosting, platform maintenance, customer support, identity or transaction verification, security, analytics, and payment processing. These providers may process information on Sankra’s behalf or in connection with services they provide. The information shared should be limited to what is relevant to the applicable service or purpose.

Information may also be disclosed to game providers or other partners where necessary to make a selected game or platform feature available, administer its operation, or address a related issue. The information involved may depend on the specific service and the user’s interaction with it.

Sankra may disclose information where necessary to protect the rights, property, safety, or security of users, Sankra, or others; to investigate suspected misuse or unlawful activity; to enforce platform terms; or to respond to a valid legal or regulatory request. Information may be transferred as part of a corporate transaction, restructuring, or transfer of operations, subject to appropriate handling and applicable requirements.

Sankra does not use this policy to identify specific recipients or to assert that a particular disclosure will occur in every case. The nature and extent of any disclosure depend on the circumstances and the service involved.

Data storage and security measures

Information may be stored in electronic systems operated by Sankra or its service providers. The period for which information is retained may depend on the purpose for which it was collected, account status, the need to resolve inquiries or disputes, security considerations, and applicable recordkeeping requirements. Information may be deleted, anonymized, or otherwise disposed of when it is no longer reasonably required, subject to relevant obligations and operational needs.

Sankra states that it uses SSL encryption to help safeguard personal information and financial transactions transmitted through the platform. It may also use other administrative, technical, and organizational measures intended to protect information against unauthorized access, alteration, loss, or disclosure. Security measures are subject to ongoing operational and technical considerations and cannot guarantee that every system or transmission will be entirely secure.

Users are responsible for maintaining the confidentiality of their account credentials and for using the platform in a manner that does not compromise account security. If a user believes that an account or communication has been compromised, the matter may be raised through the support options made available by Sankra.

User rights and choices

Depending on applicable requirements and the circumstances, users may be able to request access to personal information associated with their account, ask for correction of inaccurate information, or raise concerns about how information is handled. Users may also have choices about certain communications or device-based tracking technologies. The availability and scope of a particular request may depend on applicable requirements, identity verification, recordkeeping needs, and the nature of the information.

Requests concerning personal information may be made through Sankra’s available customer support channels, including live chat or email. No specific email address is stated in this policy. Sankra may need to verify a user’s identity or account association before responding, and may request information reasonably necessary to understand the request. A response may be limited where information cannot be disclosed, where a record must be retained, or where another applicable requirement applies.

Users may update certain account details through available account functions, where provided. Changes to browser or device settings may affect cookie or similar technology use, but may also affect platform functionality. This policy does not guarantee that every type of information can be edited or deleted on request.

International data transfers

Sankra operates as an international online gambling platform, and its service providers or systems may be located in more than one country. As a result, information may be processed or stored outside the place where a user accesses the platform. The laws and practices governing information in those locations may differ from those applicable where the user is located.

Where information is transferred internationally, Sankra may take measures intended to ensure that it is handled in a manner appropriate to the purpose of the transfer and applicable requirements. The locations involved, safeguards used, and service providers engaged may vary. Further details may be provided where required or where relevant to a particular service.

Protection of minors

Sankra’s gambling services are intended only for individuals who are legally permitted to use them. Minors must not create or use an account, participate in games, or provide personal information for gambling purposes. Sankra may use information or verification processes to assess eligibility and may restrict or close an account where it has reason to believe that a user is not eligible.

If Sankra becomes aware that information has been collected from a minor in connection with an account or gambling activity, it may take steps to investigate, restrict access, and address the information in accordance with applicable requirements. A parent or guardian who has a concern may contact Sankra through the support channels available on the platform.

Policy updates and changes

Sankra may revise this Privacy Policy to reflect changes in its services, information practices, security measures, or applicable requirements. The current version will be made available on the platform and will indicate its effective date where one is provided. Users should review the policy periodically, particularly when using account features or services that involve personal information.

Where a change materially affects how information is handled, Sankra may provide notice through the platform or another appropriate channel, where required or considered appropriate. Continued use of the platform after an updated policy is made available may be subject to the revised policy, except where applicable requirements provide otherwise.